WARRANTY / RETURN POLICY
30 Day Satisfaction Guarantee
If, within 30 days of order delivery date, you are unsatisfied for any reason, you may return your purchase of any LED panels to us for a refund. Policy applies to LED panels only and does not apply to any stands or accessories that were sold separately.
Up to 3 Year Complete Warranty
Upt to 3 years of your order delivery date, if your light is not working properly, we will fix or replace it. Each case will be assessed on a case by case basis, and we will make sure you’re back up and running as quickly as possible.
Buyer has ten (10) days after delivery to report the receipt of a damaged item. Damages during shipping are rare, but they do happen.
1 When returning a non-defective product, the customer is responsible for all costs relating to shipping the products back to Vellgus Red Light. International shipping charges are non-refundable. Products must be returned in their original packaging with all included accessories or the shipment will be refused by the warehouse . A refund will be issued after the product is received and inspected by Vellgus Red Light for damage or missing accessories. If the returned light is damaged in any way or returned in un-sellable condition, the shipment will be refused/returned to sender. Refunds are processed back to the payment method used in the original order. A 20% restocking fee will be assessed on any elective returned purchases. Any additional shipping fees that were originally charged at the time of order placement are non-refundable.
2 Vellgus Red Light will assess each warranty claim on a case by case basis. Resolution of warranty claims may include but are not limited to: shipment of a replacement part or parts, phone or email support to troubleshoot the product, or replacement of the product with a new or refurbished unit. The warranty is good up to 3 years from the date of purchase. Any and all customer damage to light is not covered under warranty. This includes breakage/damage from dropping, misuse or tampering with/opening the light without prior authorization. A light and/or product is deemed “open box” or “used” the moment that the shipment is received by the recipient and/or signed for, regardless of usage and therefore is subject to any and all restocking fees if returned. NO EXCEPTIONS.
3 Any shipment within Canada & the USA that was shipped correctly but is subsequently refused by the recipient, unable to be delivered with the customer supplied address or returned to our warehouse will incur a flat $50 fee per carton/box for shipping/warehousing/receiving charges. Any international returned shipment will incur a 20% restocking fee on the original purchase price and shipping fees are non-refundable.
4 Warranty valid only to original purchaser if item purchased directly from www.vellgus.com or authorized re-seller and is non-transferable.
5 All sales on stands are final as stated and they are not eligible for elective returns.