Please note that all orders are shipping from our Ottawa warehouse or our Overseas Warehouse, depending on the item and its stock status.
We are a Canadian-based company and our products are designed in Canada. We ship within 1 to 5 business days of the order being placed. However, due to worldwide delays in container shipments, some items are being sent Air Express from our Overseas Warehouse, directly to you. Express shipping is fast and efficient and always by large, well established Couriers such as UPS, FEDEX and DHL. The typical transit times are between 8 – 10 business days.
The advantage of doing this, is that everything is always in stock and we can seamlessly deliver everything you ordered. All warranty shipping is within Canada & the USA.
We are in constant, and close communication with our Overseas Warehouse, they are part of our team and together we provide top quality products and customer service.
All orders are fully trackable from when they leave for their journey to you, until they arrive. Please note, that at times, automated software arrival times are estimates and your package may arrive a day or two before or after the projected date.
You never have to pay custom duties or taxes, this has been paid in advance.
Please do not hesitate to contact us should you need assistance or have any questions.